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FAQ

Q1: How do I place an order?
Q2: What payment methods do you accept?
Q3: Why my payment refused?
Q4: What if the product I want to buy is out of stock?
Q5: How much price will I make a big / bulk order?
Q6: How do I check my order?
Q7: On what account will my return credit will be refunded
Q8: How long does it take for restitutions to come through?
Q9: Is it safe to use my credit card online on your website?
Q10: What if I can not remember my password?
Q11: Are there any advantages to having an account with you?
Q12: Why the website have shipping cost?



Q1: How do I place an order?
A: Shop with us is easy and pleasant you just need to follow the steps below to find and buy your favorites on our site!
Search or browse the site to find the items you want to buy.
Once you have found an item you want to buy, choose quantities, sizes, etc. And add the item to your cart.
When your purchase is made and ready to place your order, click the Checkout button on the shopping cart page.
If you are a registered user, log in using your e-mail address and password for verification. If you are a new customer on our website, create an account and check. For a faster payment experience, we also offer the option of ordering without creating an account.
Fill in all required information on the shipping and billing pages.
Check your order before submitting to check all the information is correct.
Submit order and a confirmation email will be sent to you soon.

Q2: What payment methods do you accept?
A: We accept credit cards including Visa, MasterCard and JCB You will be prompted to enter your card information as part of the order process if you pay for your order using credit, and you will find additional instructions when you process your card . First order.
If you would like to use other payment methods, please contact our customer service representatives on the Contact Us page. We will reply within 24 hours.

Q3: Why is my payment refused?
A: The most common reason is that the address you entered is not the same address on your credit card A simple typing error can also cause the transaction to be refused, including entering the credit card number Wrong, country, expiration date or incorrect CVN. -code (the security number on the back of your card). If so, try again with the correct billing address.
If your credit card is still not recognized, some channels are available:
Make sure your credit card has not yet passed its limit of
Make sure your credit card has not expired
Make sure that you typed the name correctly on the front of the card
Wait a day and try again
Try another credit card

Q4: What if the product I want to buy is out of stock?
A: While we strive to maintain a sufficient supply of our stocks, sometimes we miss certain items off in-stock items will be removed from your total of the original order and a revised total will appear in your shipping confirmation email. We are sorry that pending orders are not accepted at this time.

Q5: How much does the price if I make a large / bulk order?
A: You can send an e-mail or leave a message about the products of the list and quantity we will reply on price and shipping date in time.
Q6: How do I check my order?
A: Check the status of your order follows the following ways:
By e-mail You must enter an e-mail address when you order, you will receive an e-mail to your address keeping you up to date on the status of your order.
By My Account. You can check the status of your order on the My Account page on our website after you place the order successfully.
Contact us. If you have any questions about your order, click the contact us button and leave a message, we will reply you within 24 hours.

Q7: For what matters is back my credit will be refunded?
A: Your return credit will be refunded to the payment method you chose on the return form. If you have not selected a refund method on the return form, the refund will be credited to the payment method for this order.

Q8: How long does it take for restitutions to come through?
A: Once your return has been received and inspected by the processing centers, your refund will be processed and applied automatically to your credit card or original form of payment within 2 days Please note that according to your credit card company, It can take 2 extra. -10 working days or more after your credit is requested, she will write to your account.

Q9: Is it safe to use my credit card to your website?
A: Yes Protecting your personal information is very important to us We use a wide range of physical and electronic security measures and devices to protect your personal data and credit card information from any unauthorized access!

Q10: What if I can not remember my password?
A: If you have forgotten your password, click the "Forgot your password?" Link on the login page and follow the instructions on the next page to change your password.

Q11: Are there any advantages to having an account with you?
A: With an account on our site, you will have access to the following information:
Account Information
Status of your order.
Your email subscriptions
Your coupons and gift certificates

If you have any questions or concerns, please do not hesitate to contact us. Our faithful customer service team will always be with you.

Q12: Why the website have shipping cost?
A: Because we need to ensure that the product can arrive safely during transport. To avoid the customer to bear the cost of expensive tariffs, we use the best transport channels to ensure the fastest speed to reach the product.